Shipping policy
This Shipping Policy applies to all orders placed through whitefoxboutiqueax.shop.
We aim to provide customers with clear information regarding shipping costs, estimated delivery times, order processing, tracking, delivery problems, and related matters.
1. Free Standard Shipping
All orders placed through whitefoxboutiqueax.shop receive free standard shipping.
There is no standard shipping fee charged to the customer for an eligible order placed through our website.
If any additional optional delivery service is offered at checkout in the future, any applicable charge will be clearly displayed before the customer completes the purchase.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
This timeframe is an estimate for standard delivery.
We make reasonable efforts to ensure that orders are processed and delivered within the estimated timeframe, but exact delivery dates cannot always be guaranteed.
3. Order Processing
After an order is submitted, we may review:
- Payment status;
- Product availability;
- Shipping information;
- Customer contact information; and
- Fraud or security indicators.
Customers should ensure all information supplied at checkout is correct.
If we need additional information to process an order, we may contact the customer using the contact details supplied during checkout.
4. Order Confirmation
After a successful order is placed, the customer may receive an electronic order confirmation.
Customers should review the order confirmation and contact us promptly if they identify an error.
If you believe the wrong:
- Product;
- Quantity;
- Size;
- Colour;
- Address; or
- Other order information
has been submitted, contact us at:
We will try to assist where the order has not yet progressed beyond the point at which changes can reasonably be made.
5. Delivery Estimates
The 15–20 day delivery timeframe is an estimate rather than an absolute guaranteed delivery date.
Delivery can occasionally be affected by circumstances such as:
- Carrier delays;
- Severe weather;
- Public holidays;
- Transportation disruption;
- High-volume shopping periods;
- Customs or border procedures where applicable;
- Incorrect or incomplete delivery information;
- Remote delivery locations;
- Local delivery restrictions;
- Security inspections; or
- Events beyond our reasonable control.
If a significant delay occurs, customers may contact us for assistance.
6. Shipping Destinations
Orders may be shipped to locations made available through our checkout.
If a shipping destination cannot be serviced, the checkout may prevent completion of the order or we may contact the customer after the order is submitted.
Where we cannot fulfil an accepted paid order because delivery is unavailable, we will provide an appropriate resolution.
7. Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
The address should include all information reasonably necessary for successful delivery.
Please check:
- Recipient name;
- Street address;
- Apartment or unit number;
- Suburb or city;
- State or territory;
- Postal code;
- Country; and
- Telephone number where requested.
If you discover an address error, contact us immediately.
We cannot guarantee that address changes can be made once an order has entered fulfilment or has been dispatched.
8. Tracking
Where tracking is available, tracking information may be provided electronically after dispatch.
Tracking information may take some time to become active after a shipment is handed to the carrier.
Carrier tracking updates are generated by delivery providers and may occasionally be delayed or incomplete.
9. Multiple Shipments
In some circumstances, products within the same order may be sent separately.
This may occur because of:
- Inventory location;
- Product availability;
- Fulfilment arrangements; or
- Operational requirements.
If an order is divided into multiple shipments, you will not be charged standard shipping fees for the additional parcels.
10. Delayed Orders
If your order has not arrived within the expected timeframe, please:
- Check any available tracking information;
- Confirm that the shipping address supplied with the order is correct;
- Check whether the carrier has left a delivery notice; and
- Contact us if further assistance is required.
Contact:
Please include your order number.
11. Lost Packages
If tracking indicates that a shipment has not been successfully delivered or appears to be lost, contact us.
We may work with the relevant carrier or fulfilment provider to investigate.
Where goods are not supplied in circumstances that give rise to rights under applicable Australian consumer law, those rights will be respected. Australian consumer protections apply to online purchases and relevant rights generally remain against the seller from whom the consumer purchased the goods.
12. Packages Marked Delivered
If tracking indicates that your order was delivered but you cannot locate it:
- Check the immediate delivery area;
- Ask other members of your household;
- Check with building management or reception where relevant;
- Review any delivery photograph or carrier message;
- Contact the carrier where appropriate; and
- Contact us if the parcel remains missing.
We will review the circumstances and provide reasonable assistance.
13. Damaged Products
If your package arrives damaged, photograph the outer packaging and the affected product where reasonably possible.
Contact us promptly at:
Include:
- Order number;
- Description of the damage; and
- Photographs or video where appropriate.
We will review the issue under our Return and Refund Policy and applicable consumer law.
14. Incorrect Products
If you receive a product different from the one you ordered, contact us promptly.
Please do not dispose of the product before contacting us unless doing so is reasonably necessary for health or safety.
We will provide appropriate instructions and arrange a suitable remedy.
15. Delivery Attempts
Depending on the carrier and destination, a delivery may require:
- Delivery to the address;
- Placement in a safe location;
- Signature;
- Collection from a designated location; or
- Redelivery.
Customers should follow legitimate carrier instructions where necessary to complete delivery.
16. Unclaimed or Returned Parcels
A parcel may be returned to us or our fulfilment provider if:
- The address is incomplete;
- The address is incorrect;
- Delivery is refused;
- Delivery attempts are unsuccessful; or
- The parcel is not collected.
If this occurs, contact us so that we can review available options.
17. Customs and Cross-Border Orders
Where orders are shipped across international borders, customs processing may affect delivery time.
Any duties, taxes, or import requirements applicable to a destination will be handled in accordance with the information presented at checkout and applicable laws.
18. Australian Consumer Rights
Our Shipping Policy does not exclude or restrict rights that cannot lawfully be excluded.
Australian consumers have statutory consumer guarantees when purchasing products from businesses, and online purchases are not outside those protections merely because they are made through an ecommerce platform.
19. Returns After Delivery
If you receive your order and wish to return a product, please review our separate Return and Refund Policy.
Our voluntary change-of-mind return procedure operates separately from rights available for faulty, defective, damaged, incorrectly supplied, or otherwise non-conforming goods.
20. Changes to Shipping Information
We may update this Shipping Policy to reflect changes in:
- Carriers;
- Fulfilment arrangements;
- Delivery services;
- Operational procedures; or
- Applicable requirements.
Any update will be published through whitefoxboutiqueax.shop.
21. Shipping Contact
For questions concerning:
- Shipping;
- Tracking;
- Delivery delays;
- Missing parcels;
- Damaged parcels;
- Incorrect delivery details; or
- Other delivery issues,
contact:
whitefoxboutiqueax.shop
Email: info@whitefoxboutiqueax.shop
Standard Shipping Fee: Free on all orders
Estimated Delivery Time: 15–20 days
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