Privacy policy
This Privacy Policy describes how whitefoxboutiqueax.shop collects, uses, stores, shares, and otherwise handles personal information when you visit our website, place an order, communicate with us, or otherwise use our services.
We are committed to handling personal information responsibly and transparently.
Where the Privacy Act 1988 and Australian Privacy Principles apply to our activities, we intend to handle personal information consistently with those requirements. The Australian Privacy Principles address the collection, use and disclosure of personal information, governance, data quality, security, access, and correction.
1. Information We Collect
Depending on how you interact with our store, we may collect the following categories of information.
Identity Information
This may include:
- Name;
- Username or account identifier;
- Customer number;
- Order number; and
- Other information used to identify your account or transaction.
Contact Information
This may include:
- Email address;
- Telephone number;
- Billing address;
- Shipping address; and
- Other contact information you choose to provide.
Order and Transaction Information
This may include:
- Products purchased;
- Product variants;
- Order value;
- Transaction date;
- Discounts;
- Returns;
- Refunds;
- Shipping information; and
- Communications relating to an order.
Payment Information
Payments may be processed by third-party payment providers.
Depending on the payment method you choose, relevant payment information may be collected and processed by those providers.
We may receive transaction-related information necessary to confirm or administer your payment without necessarily receiving all of the underlying payment credentials.
Device and Technical Information
When you use our website, certain technical information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Referring website;
- Pages viewed;
- Session information;
- Cookie identifiers;
- Approximate location derived from technical information; and
- Information concerning your interaction with our website.
Customer Communications
When you contact us, we may collect information contained in:
- Emails;
- Customer support requests;
- Return requests;
- Refund requests;
- Product enquiries;
- Complaints;
- Reviews; and
- Other communications.
2. How We Collect Information
We may collect personal information:
- Directly from you;
- When you create an account;
- When you place an order;
- When you contact customer support;
- When you request a return or refund;
- Through cookies and similar technologies;
- Through Shopify and related technology providers;
- Through payment processors;
- Through delivery and fulfilment providers;
- Through analytics providers;
- Through fraud-prevention services; and
- From other service providers where lawful.
3. Why We Use Personal Information
We may use personal information to:
- Process and fulfil orders;
- Process payments;
- Provide shipping and delivery services;
- Send order confirmations;
- Provide customer support;
- Process returns and refunds;
- Detect and prevent fraud;
- Protect the security of our website;
- Maintain customer accounts;
- Improve our products and services;
- Analyse website usage;
- Personalise aspects of the shopping experience;
- Communicate service-related information;
- Send marketing communications where permitted;
- Maintain business and transaction records;
- Comply with legal obligations;
- Enforce our Terms of Service; and
- Establish, exercise, or defend legal rights.
4. Shopify
Our online store is powered by Shopify.
Shopify provides ecommerce infrastructure and may process personal information as part of providing services to merchants and customers.
Shopify maintains its own privacy documentation explaining how it processes personal data in connection with its services.
5. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Keep the website functioning;
- Remember preferences;
- Maintain shopping cart functionality;
- Understand website usage;
- Improve performance;
- Detect fraud;
- Measure advertising effectiveness; and
- Support relevant marketing.
Shopify also maintains information concerning cookies and similar technologies used through its services.
You may be able to control cookies through browser settings or available consent tools. Disabling certain cookies may affect website functionality.
6. Marketing Communications
Where permitted, we may use contact information to send information about products, promotions, special offers, or store updates.
You may unsubscribe from marketing emails by using the unsubscribe method provided in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending non-marketing communications relating to an existing order, account, return, refund, security matter, or legal notice.
7. Disclosure of Personal Information
We may disclose personal information to service providers where reasonably necessary to operate our business.
Recipients may include:
- Shopify;
- Payment processors;
- Banks and financial institutions;
- Shipping carriers;
- Fulfilment providers;
- Customer support providers;
- Website hosting and technology providers;
- Analytics providers;
- Marketing and advertising providers;
- Fraud-prevention and security providers;
- Professional advisers;
- Government authorities where legally required; and
- Other parties involved in a corporate transaction where lawful.
We seek to limit disclosures to purposes reasonably connected with operating, protecting, improving, or complying with obligations relating to our store.
8. International Processing
Some service providers may operate in countries outside Australia.
As a result, personal information may be stored or processed outside the country in which the customer resides.
Where applicable privacy laws impose requirements relating to overseas disclosure or processing, we will take reasonable steps appropriate to those obligations.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions;
- Providing customer service;
- Maintaining business records;
- Resolving disputes;
- Processing returns;
- Preventing fraud;
- Enforcing agreements; and
- Satisfying legal, taxation, accounting, or regulatory requirements.
When information is no longer reasonably required, it may be deleted, de-identified, or otherwise handled in accordance with applicable requirements.
10. Data Security
We take reasonable administrative, technical, and organisational measures designed to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.
No internet transmission, database, website, or electronic storage method can be guaranteed to be completely secure.
Customers should protect their account credentials and contact us if they suspect unauthorised access to an account or order information.
11. Access and Correction
Where applicable, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
The Australian Privacy Principles contain requirements dealing with access to and correction of personal information for entities to which they apply.
To submit a request, contact:
We may request information reasonably necessary to verify your identity before completing a privacy request.
12. Privacy Complaints
If you have concerns about how we handle your personal information, contact us at:
info@info@whitefoxboutiqueax.shop
Please provide sufficient information for us to understand and investigate your concern.
We will seek to review legitimate privacy complaints appropriately.
Where applicable, individuals may also have rights to raise privacy concerns with the Office of the Australian Information Commissioner.
13. Children's Privacy
Our website is intended for general ecommerce use and is not designed for children to independently provide personal information where they lack legal capacity to make a purchase.
If we become aware that personal information has been provided in circumstances where it should not reasonably have been collected, we may take appropriate steps to delete or otherwise address the information.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of independent third-party websites.
Customers should review the privacy policies of third parties before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect:
- Changes to our services;
- Changes to technology;
- Changes to our business practices;
- Regulatory developments; or
- Other operational requirements.
The latest version published on whitefoxboutiqueax.shop will apply from its stated or published effective time, subject to applicable law.
16. Contact
For privacy enquiries, access requests, correction requests, or complaints, contact:
whitefoxboutiqueax.shop
Email: info@whitefoxboutiqueax.shop
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