Refund policy
This Return and Refund Policy applies to purchases made through whitefoxboutiqueax.shop.
We want customers to shop with confidence. This Policy explains our voluntary return procedures as well as how we address damaged, defective, incorrect, or otherwise non-conforming products.
Nothing in this Policy excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law. Australian consumers may be entitled to a repair, replacement, refund, or other remedy where goods fail to satisfy applicable consumer guarantees, depending on the circumstances.
1. Change-of-Mind Returns
In addition to any rights available under applicable law, whitefoxboutiqueax.shop offers a voluntary 30-day change-of-mind return period.
To request a voluntary change-of-mind return, you must contact us within 30 days after receiving your order.
For a change-of-mind return to be accepted, the product should ordinarily:
- Be unused and unworn;
- Be in substantially the same condition in which it was received;
- Contain original tags where applicable;
- Include original packaging where reasonably possible;
- Be free from damage caused after delivery; and
- Be accompanied by sufficient proof of purchase.
We may reasonably inspect returned products before approving a change-of-mind refund.
These conditions apply to voluntary change-of-mind returns only and do not limit any rights you may have if a product is faulty, unsafe, damaged, incorrectly supplied, or otherwise fails to comply with a statutory consumer guarantee.
2. Starting a Return
Before sending a product back, contact us at:
Please provide:
- Your full name;
- Your order number;
- The product you wish to return;
- Your reason for requesting a return; and
- Photographs or video where the request concerns damage, defects, incorrect goods, or another problem that can reasonably be shown visually.
Our customer service team will review the request and provide return instructions where required.
Products returned without sufficient information may take longer to process.
3. Faulty, Damaged, or Incorrect Products
If an item arrives damaged, defective, faulty, materially different from its description, or is not the item you ordered, please contact us as soon as reasonably practicable after discovering the problem.
Include your order number and, where appropriate, photographs showing the issue.
We will review the circumstances and provide an appropriate remedy in accordance with applicable law.
Depending on the nature and seriousness of the problem, available remedies may include repair, replacement, refund, or another remedy required by law.
Our voluntary 30-day change-of-mind period does not impose a 30-day limit on rights that may continue to apply under Australian Consumer Law. The ACCC explains that consumer guarantees operate independently of voluntary warranties and do not have a single fixed expiry period.
4. Major Problems
Where a product has a major failure or another situation arises in which applicable Australian Consumer Law gives the customer a right to reject the goods, the customer's statutory rights will apply.
We will not require a customer to accept store credit where applicable law entitles that customer to another remedy.
5. Minor Problems
Where a problem is minor and can reasonably be remedied, we may provide a repair, replacement, or other appropriate remedy in accordance with applicable law.
If a remedy cannot be provided within a reasonable period where required, additional rights may apply.
6. Sale and Promotional Products
Products purchased during a sale, promotion, discount campaign, or with a promotional code remain subject to any statutory consumer guarantees that apply.
A sale or promotional designation does not remove rights relating to faulty or non-conforming products. The ACCC has specifically warned retailers against representing that discounted or clearance goods can never qualify for statutory remedies.
For a purely voluntary change-of-mind request, eligibility will be assessed under the conditions in this Policy.
7. Non-Returnable Change-of-Mind Items
For hygiene, safety, personalisation, or practical reasons, certain products may not qualify for voluntary change-of-mind returns once opened, used, altered, or personalised where it would be unreasonable to accept the item back.
This restriction applies only to voluntary change-of-mind returns.
It does not remove any rights a customer may have where the product is faulty or otherwise fails to satisfy applicable consumer guarantees.
8. Return Shipping Costs
For an approved voluntary change-of-mind return, the customer is generally responsible for the cost of sending the item back to us unless we agree otherwise.
Where the return concerns goods that are faulty, damaged, incorrectly supplied, or otherwise covered by statutory consumer rights, return and remedy arrangements will be handled consistently with applicable Australian law.
We will not use a general return-shipping rule to remove a customer's statutory rights. The ACCC has identified blanket terms requiring customers to pay return delivery costs for faulty goods as potentially inconsistent with consumer-law obligations.
9. Refund Processing
Once an eligible returned item has been received and assessed, we will notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method used for the purchase unless another method is agreed or required.
The time required for a refund to appear may vary according to the bank, card issuer, payment provider, and payment method.
We do not control processing times imposed by financial institutions after a refund has been submitted.
10. Original Shipping Charges
whitefoxboutiqueax.shop provides free standard shipping on all orders, so there is ordinarily no standard outbound shipping charge to refund.
Any statutory entitlement concerning delivery or other losses arising from a defective or non-conforming product will be handled in accordance with applicable law.
11. Exchanges
Where appropriate and stock is available, we may offer an exchange.
For voluntary exchanges, customers should contact us before returning the original product.
An exchange is subject to availability.
If the requested replacement is unavailable, another suitable resolution may be offered.
Nothing in this exchange procedure limits remedies available under applicable consumer legislation.
12. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to accommodate cancellation requests where an order has not yet entered processing or dispatch.
Once an order has been dispatched, cancellation may no longer be possible, and the return procedures in this Policy may apply instead.
13. Refused or Unclaimed Deliveries
If an order is returned because the customer refused delivery, failed to collect the parcel, or provided incomplete or incorrect delivery information, we may contact the customer to determine an appropriate next step.
Any additional costs caused solely by incorrect customer-provided information may be taken into account where lawful and reasonable.
This section does not affect rights arising where the failure was caused by us or our delivery arrangements.
14. Proof of Purchase
We may request reasonable proof of purchase before processing a return or remedy.
Acceptable evidence may include an order confirmation, order number, payment confirmation, or other information that reasonably demonstrates that the goods were purchased from whitefoxboutiqueax.shop.
15. Abuse of the Returns Process
We may take reasonable steps to protect our business against fraudulent or abusive return activity.
However, fraud-prevention measures will not be used to deny legitimate statutory consumer rights.
16. Contact Us
For returns, refunds, damaged goods, defective goods, incorrect products, or other order concerns, contact:
whitefoxboutiqueax.shop
Email: info@whitefoxboutiqueax.shop
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